Labels & Billing
Find straightforward help for label purchases, billing questions, refunds, and payment-related issues. This page keeps the advice general and practical so customers know what to check first.
Before you buy a label
Double-check the sender and recipient address, package weight, and dimensions before purchase. Small errors can change the quote or create delivery issues later.
- Confirm city, province, and postal code.
- Measure the package accurately.
- Review the selected carrier and service speed before paying.
Common billing questions
Most billing questions fall into a few simple categories: duplicate purchases, charge timing, refunded labels, or questions about what was included in the label price.
- Keep your order confirmation email.
- Save the label receipt or order number.
- Take a screenshot if something looks incorrect at checkout.
Unused labels and refunds
Unused-label refund policies can vary by carrier and by whether the label has entered the system. If a label has not been used, request help as soon as possible so the review can start quickly.
Best practice
If a payment or label charge looks off, do not purchase the same label repeatedly while troubleshooting. Pause, gather the order details, and ask for help with the specific transaction.
Need a hand?
If you still have questions about a label, charge, or refund, reach out to Inzira directly and include the shipment details so the team can review it faster.