Support Category

Labels & Billing

Find straightforward help for label purchases, billing questions, refunds, and payment-related issues. This page keeps the advice general and practical so customers know what to check first.

Before you buy a label

Double-check the sender and recipient address, package weight, and dimensions before purchase. Small errors can change the quote or create delivery issues later.
  • 1. Confirm city, province, and postal code.
  • 2. Measure the package accurately.
  • 3. Review the selected carrier and service speed before paying.

Common billing questions

Most billing questions fall into a few simple categories: duplicate purchases, charge timing, refunded labels, or questions about what was included in the label price.
  • 1. Keep your order confirmation email.
  • 2. Save the label receipt or order number.
  • 3. Take a screenshot if something looks incorrect at checkout.

Labels and refunds

Unused and unscanned labels are 100% refundable within 60 Days. Please notify us via text, call, or email to begin the refund process.

Best practice

If a payment or label charge looks off, do not purchase the same label repeatedly while troubleshooting. Pause, gather the order details, and ask for help with the specific transaction.

Need a hand?

If you still have questions about a label, charge, or refund, reach out to Inzira directly and include the shipment details so the team can review it faster.
Contact Inzirainfo@inzira.ca