Privacy Policy

Last updated: April 23, 2026

This Privacy Policy explains how Inzira Logistics collects, uses, stores, shares, and protects personal information when you use the Inzira Logistics website, request quotes, buy shipping labels, contact support, receive shipment assistance, submit claim information, or otherwise interact with Inzira Logistics.

Inzira Logistics is based in Vancouver, British Columbia, Canada. This policy is intended to reflect reasonable Canadian privacy practices, including principles under Canadian private-sector privacy laws such as PIPEDA and British Columbia’s Personal Information Protection Act, where applicable.

1. Privacy Officer and contact information

Inzira Logistics is responsible for personal information under its control. The Privacy Officer for Inzira Logistics is Steph Toto.

Privacy Officer: Steph Toto
Inzira Logistics
Vancouver, British Columbia, Canada
Email: info@inzira.ca
Phone: 778-200-5720

You may contact the Privacy Officer with privacy questions, access requests, correction requests, deletion requests, consent-withdrawal requests, or privacy complaints.

2. What this Privacy Policy covers

This policy applies to personal information collected through the Inzira Logistics website, quote tools, shipping-label workflows, payment workflows, pickup coordination, customer support, shipment status communications, claims assistance, marketing communications, analytics, fraud prevention, security operations, and related business activities.

This policy does not control the privacy practices of carriers, payment processors, customs brokers, marketplaces, analytics providers, communication providers, or other third parties that have their own privacy notices.

3. Personal information Inzira Logistics may collect

The information Inzira Logistics collects depends on how you interact with the website and services. Inzira Logistics may collect the following categories of personal information now or as the business scales, where reasonable and lawful:

Customer and sender information: name, company name, business name, billing name, email address, phone number, mailing address, pickup address, return address, account preferences, and business contact details.
Recipient information: recipient name, company name, delivery address, phone number, email address, delivery instructions, address notes, and other information needed for shipment delivery, pickup, support, customs, or claims.
Shipment and package information: origin, destination, package weight, package dimensions, package type, service selection, carrier selection, pickup selections, signature selections, declared value, item description, package contents, shipment reference numbers, tracking numbers, label records, order history, and related transaction details.
International, customs, and border information: item descriptions, values, quantities, country of origin, harmonized codes or classification information where provided, importer or exporter details, customs declarations, tax or duty-related information, commercial invoices, and other documentation required for cross-border or international shipments.
Payment and billing information: transaction amount, payment status, refund status, billing details, payment method type, processor transaction identifiers, chargeback or failed-payment records, invoices, receipts, tax records, and accounting records. Full card numbers are processed by payment providers such as Stripe or any future payment processor and are not intended to be stored directly by Inzira Logistics.
Support and communication information: emails, text messages, phone-call details, website chat messages, support requests, order-status communications, claim communications, refund requests, complaint details, photos, receipts, proof of value, proof of packaging, damaged-goods evidence, delivery issue descriptions, and other documents you provide.
Carrier and shipment-status information: tracking events, scan history, delivery status, pickup status, return status, claim status, adjustment records, address-correction records, carrier fees, and carrier communications related to your shipment.
Website, device, and analytics information: IP address, browser type, device type, operating system, approximate location derived from IP address, referring page, pages viewed, buttons clicked, forms started or submitted, time on page, session data, cookie identifiers, advertising or analytics identifiers where used, and logs used for security, diagnostics, fraud prevention, performance, and analytics.
Marketing and preference information: communication preferences, consent records, unsubscribe records, promotional interactions, survey responses, review requests, campaign source information, and engagement with emails, texts, ads, or website content where permitted by law.
Compliance, fraud-prevention, and security information: records used to detect misuse, fraud, suspicious transactions, prohibited shipments, payment risk, chargeback risk, security incidents, legal compliance issues, and violations of carrier or platform rules.

Inzira Logistics aims to collect only information that is reasonably necessary for identified business, shipping, support, security, legal, or compliance purposes.

4. Recipient information and your authority to provide it

If you provide personal information about another person, such as a recipient’s name, company name, address, phone number, email address, delivery instructions, package contents, customs information, or claim documents, you represent that you have the authority or consent required to provide that information to Inzira Logistics.

Inzira Logistics may use and share recipient information for shipment quoting, label creation, pickup coordination, delivery, tracking, customer support, customs or border processing, claims assistance, fraud prevention, recordkeeping, and related business purposes. You are responsible for ensuring that providing recipient information to Inzira Logistics is lawful and appropriate.

5. How Inzira Logistics uses personal information

Inzira Logistics may use personal information to:

provide quotes, compare carrier options, and display available services;
create, purchase, deliver, void, refund, or manage shipping labels;
process payments, refunds, invoices, taxes, failed payments, chargebacks, and post-shipment adjustments;
coordinate pickups, drop-offs, delivery instructions, tracking, and shipment support;
communicate order status, shipment status, pickup status, refund status, claim status, support updates, and service notices by email, text message, phone call, website chat, or other reasonable channels;
assist with carrier claims, delivery issues, lost or damaged packages, returns, address corrections, and carrier communications;
manage customs, duties, taxes, brokerage, international documentation, and border-related information where applicable;
prevent fraud, misuse, prohibited shipments, payment abuse, account abuse, security incidents, and violations of carrier or legal requirements;
improve website functionality, user experience, pricing workflows, support processes, analytics, security, and service reliability;
send marketing messages, promotional offers, newsletters, review requests, or business updates where permitted by law;
maintain tax, accounting, audit, legal, dispute, claims, and business records;
comply with legal obligations, court orders, regulatory requirements, law-enforcement requests, carrier rules, and payment-processor requirements; and
protect the rights, safety, property, and legitimate business interests of Inzira Logistics, customers, recipients, carriers, service providers, and others.

6. Consent, choices, and withdrawal

Inzira Logistics collects, uses, and discloses personal information with consent where required by law. Consent may be express or implied depending on the circumstances. For example, when you submit shipment information to buy a label, it is understood that Inzira Logistics may use and share that information to provide the requested shipping service.

You may withdraw consent for certain uses of personal information, subject to legal, contractual, accounting, fraud-prevention, payment, carrier, claims, dispute, and operational limits. If you withdraw consent needed to provide a service, Inzira Logistics may be unable to complete that service.

You can unsubscribe from promotional communications at any time. Necessary transactional communications about orders, payments, refunds, shipments, pickups, claims, safety, legal matters, or support requests may still be sent even if you opt out of marketing.

7. Service communications by email, text, and phone

Inzira Logistics may contact you by email, text message, phone call, website chat, or other reasonable communication channels to communicate about the status of an order, shipment, quote, payment, pickup, refund, claim, delivery issue, account issue, fraud review, support request, or other service-related matter.

These communications are used to provide the services you requested and to keep you informed about time-sensitive shipment or order matters. Standard message, data, carrier, and phone charges may apply depending on your provider and plan.

8. CASL and marketing communications

Where Inzira Logistics sends commercial electronic messages, such as promotional emails, promotional text messages, newsletters, offers, or marketing updates, it will do so in a manner intended to comply with Canada’s Anti-Spam Legislation and other applicable laws.

Marketing messages will be sent only where Inzira Logistics has express consent, implied consent, or another legal basis to do so. Marketing messages will identify Inzira Logistics as the sender and include an unsubscribe mechanism where required. Inzira Logistics may keep consent, unsubscribe, and communication-preference records to help demonstrate compliance.

Unsubscribing from marketing does not unsubscribe you from necessary service communications about active or past transactions, shipments, payments, claims, refunds, legal notices, safety issues, or support requests.

9. How Inzira Logistics shares personal information

Inzira Logistics may share personal information with third parties where reasonably necessary to provide services, operate the business, comply with law, protect against misuse, or support customers. Categories of third parties may include:

Carriers and carrier partners: Canada Post, UPS, Purolator, and other carriers, carrier aggregators, postal operators, courier partners, pickup providers, delivery partners, and return-service providers.
Payment processors and financial providers: Stripe or future payment processors, card networks, fraud-screening providers, banks, accounting tools, invoicing tools, and tax-record providers.
Technology and hosting providers: website hosting providers, WordPress infrastructure, cloud providers, database providers, development tools, security tools, backup providers, and performance-monitoring providers.
Communication and support providers: email providers, SMS providers, phone providers, chat widgets, customer-support tools, helpdesk systems, notification systems, and customer-relationship tools.
Analytics, advertising, and cookie providers: analytics platforms, conversion-measurement tools, marketing platforms, ad platforms, pixel providers, search-engine tools, heatmap or session-replay tools, and consent-management tools where used and permitted.
Fraud, security, and compliance providers: identity, payment-risk, fraud-prevention, abuse-prevention, cybersecurity, logging, monitoring, and compliance service providers.
Customs and international-shipment providers: customs brokers, border-processing providers, duties-and-taxes tools, import/export support providers, documentation providers, and government or customs authorities where applicable.
Professional advisors: accountants, lawyers, insurers, auditors, consultants, collection agencies, and other professional advisors where reasonably necessary.
Legal, regulatory, and safety recipients: courts, regulators, law-enforcement bodies, government agencies, carriers, payment processors, or others where disclosure is required or permitted by law, needed to enforce terms, or needed to protect rights, safety, property, or security.
Business transaction parties: potential or actual buyers, investors, lenders, successors, or advisors in connection with a merger, sale, financing, restructuring, acquisition, or transfer of all or part of the business, subject to appropriate safeguards where required.

Inzira Logistics shares only the information reasonably needed for the relevant purpose, subject to legal, technical, and operational requirements.

10. Cookies, analytics, pixels, and similar technologies

Inzira Logistics may use cookies, pixels, local storage, analytics tools, log files, tags, scripts, session tools, and similar technologies to operate and improve the website. These tools may be provided by Inzira Logistics or by third-party service providers.

Types of cookies and similar tools may include:

Essential cookies: required for website functionality, checkout, security, fraud prevention, form submission, session management, consent settings, and other core features.
Preference cookies: used to remember choices such as form inputs, settings, region, language, or display preferences.
Analytics and performance cookies: used to understand website traffic, pages viewed, time on site, errors, performance, user flows, and how visitors interact with the website.
Marketing and advertising cookies or pixels: used to measure campaigns, understand ad performance, build audiences where permitted, limit ad repetition, and improve marketing relevance.
Support and chat technologies: used to operate chat widgets, support forms, helpdesk features, or communication tools.
Security and fraud-prevention technologies: used to detect abuse, suspicious activity, bot traffic, payment risk, spam, and security threats.
Session replay or heatmap tools: if used in the future, these may help Inzira Logistics understand website usability issues, form friction, and technical problems. Inzira Logistics should configure such tools reasonably to avoid collecting sensitive payment information or unnecessary personal details.

You can usually control cookies through your browser settings, device settings, and, where provided, a website cookie banner or preference centre. Blocking some cookies may affect website functionality, checkout, quotes, support, fraud prevention, or saved preferences. Where consent is required for certain cookies or tracking technologies, Inzira Logistics will seek consent in the manner required by applicable law.

11. Cross-border processing and storage

Inzira Logistics is based in Canada, but personal information may be processed or stored in Canada, the United States, or other jurisdictions where carriers, payment processors, hosting providers, technology providers, support providers, analytics providers, or other service providers operate.

When information is processed outside your province, territory, or country, it may be subject to the laws of that jurisdiction, including lawful access by courts, law-enforcement agencies, regulators, or government authorities.

12. Data retention

Inzira Logistics keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by law. Retention periods may vary depending on the type of information and the reason it is held.

Examples include:

transaction, payment, invoice, refund, and tax records may be retained for accounting, tax, audit, fraud-prevention, and dispute purposes;
shipment records, labels, tracking records, customs records, and carrier adjustment records may be retained for support, claims, carrier, customs, compliance, and business-record purposes;
support messages, emails, text records, chat logs, call notes, complaint records, and claim documents may be retained to respond to customers, handle disputes, manage carrier claims, and improve service;
claim photos, proof of value, proof of packaging, receipts, and damaged-goods evidence may be retained as needed for carrier deadlines, coverage review, dispute handling, and recordkeeping;
marketing consent and unsubscribe records may be retained to respect communication preferences and demonstrate compliance;
security logs, fraud-prevention records, and technical logs may be retained to protect the website, prevent misuse, investigate incidents, and maintain system reliability; and
abandoned quote, incomplete form, or website analytics records may be retained for shorter periods where they are no longer needed for service, security, analytics, or business purposes.

When personal information is no longer reasonably required, Inzira Logistics will delete, anonymize, archive, or otherwise handle it in accordance with applicable legal and business requirements.

13. Access, correction, deletion, and privacy requests

You may request access to personal information Inzira Logistics holds about you, ask for corrections, request deletion where deletion is reasonably available, withdraw certain consents, or submit a privacy complaint. Inzira Logistics may need to verify your identity before responding.

Inzira Logistics aims to respond to access and correction requests within the time required by applicable privacy law, generally within 30 calendar days, subject to permitted extensions, identity verification, legal limits, third-party privacy rights, accounting needs, fraud-prevention needs, carrier requirements, claims requirements, dispute obligations, and other lawful restrictions.

In some cases, Inzira Logistics may not be able to provide access to all information, delete certain records, or make a requested change, such as where doing so would reveal another person’s personal information, interfere with an investigation, violate legal obligations, affect a carrier claim, undermine fraud prevention, or conflict with accounting, tax, dispute, or recordkeeping obligations.

14. Security safeguards and privacy breaches

Inzira Logistics uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. Safeguards may include access controls, service-provider controls, secure payment processing, password protection, limited internal access, backups, monitoring, and other reasonable measures appropriate to the sensitivity of the information.

No website, platform, email system, payment system, carrier integration, or transmission method can be guaranteed to be completely secure. If Inzira Logistics becomes aware of a privacy breach that creates a real risk of significant harm, Inzira Logistics will take steps required by applicable law, which may include investigating the incident, reducing risk, notifying affected individuals, notifying regulators, notifying service providers, and keeping required breach records.

15. Third-party websites, carriers, and payment providers

The Inzira Logistics website may link to carrier websites, payment-provider websites, support tools, analytics providers, blog resources, or other third-party services. When you interact with a third party, that third party’s terms and privacy practices may apply. Inzira Logistics is not responsible for the privacy practices of third parties that it does not control.

16. Children and legal capacity

The website and services are intended for users who are the age of majority in their province, territory, state, or country of residence, or users who otherwise have legal authority to use the service and enter into binding agreements. The services are not designed for independent use by children or minors.

If Inzira Logistics learns that it has collected personal information from a child or minor without appropriate authority or consent, it may delete or restrict that information where reasonable and legally required.

17. Changes to this Privacy Policy

Inzira Logistics may update this Privacy Policy from time to time. When changes are posted, the updated version will apply from the revised date shown above unless otherwise stated or required by law. Material changes may be communicated more prominently where reasonable.

18. Contact Inzira Logistics

For privacy questions, access requests, correction requests, deletion requests, consent-withdrawal requests, complaints, or questions about this Privacy Policy, contact:

Privacy Officer: Steph Toto
Inzira Logistics
Vancouver, British Columbia, Canada
Email: info@inzira.ca
Phone: 778-200-5720