Claims & Coverage
When a package is lost, damaged, or delivered with a problem, clear documentation is the most useful first step. This page covers the basics of getting the details ready.
What to gather first
Before reporting an issue, gather the shipment number, order details, and any photos that show the condition of the parcel or its contents.
- Take clear photos of the box and packaging.
- Save the shipping confirmation and tracking information.
- Write down what happened and when you noticed it.
Damage versus delay
A delayed package and a damaged package are handled differently. Delays may need tracking review first, while damage issues often require packaging photos and proof of condition.
Why coverage matters
Signature confirmation and added coverage can be worth considering for high-value or sensitive shipments. They do not remove all risk, but they can strengthen the support process if something goes wrong.
Act quickly
If you think a shipment has a serious issue, do not wait too long to report it. Early reporting usually makes follow-up easier.
Need help with a shipment issue?
If your package may be lost, delayed, or damaged, contact Inzira directly with the shipment details and any supporting photos so Inzira can help with the next step.